We are all well aware of the situation, when in his own apartment with the onset of cold weather, we have get extra blankets, warm clothes and use electric heating heaters. The reason for this situation is simple - disgusting quality residential heating. In some situations, this situation is temporary, falling in the offseason. However, sometimes the quality of heating in apartment buildings throughout the winter leaves much to be desired. Who is responsible for the heating in our homes? Where to look for the extreme, and what to do? We will try to answer these and other questions related problem.
The state of the district heating system. Where and whose area of responsibility
Let's start with the official documents "Rules and regulations technical operation of housing stock, "Section II states - the duty to maintain communications systems in residential facilities assigned to the Management Company. In the scope of its tasks in the area of responsibility is to ensure the normal operation of heating systems, residential buildings, sewerage and water supply systems. This provision approved by the Decree №170 of the RF State Construction Committee of 27 September 2003. Therefore, if your home is served by the Management Company, all questions about the normal operation of heating it.
Organization, on the balance of which is your house, is responsible for the observance of the normal temperature mode on the premises covered by the district heating system. The competence of the management company as well and there is control over the water temperature at the outlet (tank line).
This also applies to control of the technical side of the issue. Assessment of the state of engineering networks, carrying out routine maintenance work and inspections in order to identify the technical inconsistency of the common property established standards - all this and much more is the responsibility of the management company.
Important! According to the survey results are compiled acts, which should be made fixed technical drawbacks, given the date and Troubleshooting. On the basis of the Acts of inspection homeowners meeting in an apartment building may decide of non-compliance of individual elements of thermal networks established building codes and to demand elimination defects. Acts are official documents documents, which can then be used in various instances.
Inspection district heating system is an expert, whose responsibilities include eliminating faults detected in the heating operation, as well as preventing the occurrence of heat overruns residential facility. This inspection is carried out, usually once a year. According to the results of survey carried out appropriate repairs, adjustments are made in the preparation of a residential home for the next heating season.
In assessing the above, and fixed on a normative level, it is clear who is responsible for the condition of the heat networks in a residential home and whose competence is the organization normal operation of the heating system directly house. Thus, the responsibility for the proper condition of the common property in front of you and the other tenants Apartments your home lies on a management company or a housing office to which you have a very warm and tough relationship.
Out of habit, when not working heating system, we blame the energy company, which provides heat supply to residential homes. Few of us thinks that the supplier company is responsible for the temperature of the coolant, which should correspond to the established standards, for normal operation pressure in the line. Communal responsibility extends the functionality of the main networks to the place where your house is connected. Next for the warmth in your home already meets the housing office or the management company.
There may be options when the coolant temperature is not sufficient for normal home heating, there are faults with the inclusion of district heating in a timely manner. In these cases, the responsibility falls entirely on the energy company to supply heat your apartment.
In what order and where to go if you do not operate normally in the house heating
Who is responsible for the poor heating in the apartment first of all, we've already figured out and established. But what are our next steps if the complaint does not have the desired effect and you keep suffer from a lack of heat in the apartment, your comfort is disturbed and changes for the better not expected. the following algorithm:
- find contact numbers of emergency dispatching services of the Department of housing and communal services area of the city and call, if necessary;
- refer a complaint to the local authority of state housing inspection;
- file a claim with the local thermal power companies;
- apply at your local office of the Federal Service for Protection of Consumer Rights (Rospotrebnadzor);
- call the local, district and municipal authorities;
- apply to the local authority of the Antimonopoly Service, which supervises the activities of energy companies and water treatment plant;
- use the media for publicity of the problem;
- filed a lawsuit in the management company, to the housing office and Heat Energy Company in view of the restrictions on the rights to dispose of their property.
All of these instances, one way or another, will respond to your message. Another question is how it will help you solve the problem and in which way. Complain consistently better in all instances higher than the proposed order on the facts of violations. Better when your complaint will be collective. Otherwise, your message can get under the millstone of the bureaucratic machine and lost. All of these organizations and the authorities responsible for the normal functioning of the systems life support in the city, and heating problems belong to the category of priority, especially in the cold of the year.
Will have to answer everything. Who before the cameras of journalists who are in court, and someone at a higher level for violations of temperature standards in residential buildings.
Important! Your complaint can provide a greater effect if it in addition to attach a written request for a recalculation fees for maintenance and repair of dwellings, as well as for the provision of heating services in incomplete volume. Such actions are governed by the relevant standards. See Government Decree №491 from 13.08.2006, the
Monitor compliance with sanitary norms and rules in the apartment due to poor heating work, entrusted as the service company. Recorded significant violations of the temperature in the premises, - a clear signal to the responsible organization should eliminate all weaknesses.
What factors influence the temperature in your house during the heating season
With responsibility for the technical condition of heating networks in the apartment building we have understood. As regards the temperature in the heating season, which should be in the apartment, there is present a number of factors that are responsible for the functionality impose on you. What happens in your home, what is the temperature in the house you are comfortable with - your care. No one can interfere with your home business, unless it is contrary to the established norms and regulations.
Quite often there are situations when the batteries in the apartment is glowing red hot, and in living rooms should beastly cold. Or on the contrary, the heating season, the neighbors all works fine, but your battery barely warm. So you are careless owners and your apartment was not ready for an attack of cold weather.
On a note: Elementary measures to improve the thermal efficiency of residential premises will improve the temperature in the apartment 2-30FROM. Sealing window openings, sealing gaps between the panels, insulation of exterior doors, radiators purging - the steps that can be done independently.
For the quality and condition of the batteries in your house is responsible for both the management company, the housing office, so do you. Timely inspection of the radiators in the house will eliminate air pockets in the system, clean the battery. In case of improper technical condition of the battery, it is important to replace them in time. If the batteries, you can figure out on their own with the support of the specialists of the management company or the housing department, the other causes of poor heating in the house, not your problem. Communications work in the house, valves functionality is engaged in the housing office, representatives of the management company.
For example. Find out whether the operating pressure in the heating system required magnitude is possible only with the participation of specialists and with the appropriate equipment.
Keep in mind - any large-scale facilities, and heating systems also belong to them, can not be completely perfect. Climatic, technological, human factors can always make adjustments to the operation of the heating system of an apartment building. Errors can be tolerated even at the system design stage and in the process of building a house. The ultimate example. Use during laying by a building of smaller diameter pipes, it has become one of the main reasons for the lack of heat supply of residential properties.
the heating system will determine the quality of Heating engineer who can pay you a visit in response to the complaint. The corresponding measurements carried out by specialists, mean one thing - the managing company is trying to fulfill its obligations. Another thing is whether or not taken further appropriate action on the part of the housing department or the management company to address the deficiencies in the operation of the heating system.
Lack of response to your complaint to the management company, puts you a choice. Continue to fight for their rights or seek other, alternative sources of heat in the house. Unreasonable costs that you will incur, without receiving laid kilocalories of heat, can make you a more radical approach to solving the problem. Refusal of district heating and the transition to the individual will allow to forget about the discomfort in the house, and squabbles with various authorities.
