📡 «Tricolor TV" gives an error 11: what to do, the reasons for failure, payment services and reset as a crucial way to fix the problem

What does "Error 11" "Tricolor TV"

This error is one of the most common, which is why there is a large number of questions from the customers what to do when you stop broadcasting services by virtue of the failure.

Provision of satellite broadcasting is based on offering customers a variety of tariff provider of products including ready-made software packages. Their grading is performed depending on the subject, the rating or popularity of a channel other factors.

Stable operation depends on timely recharge. Each plan suggests a certain fixed monthly fee, which is required to provide a translation.

The appearance on the TV screen error 11 at the "Tricolor" means that there is a problem with the payment, and the subscription was automatically suspended by the operator.

Causes of error 11 "Tricolor TV": what to do

After turning on the receiver or the receiver automatically makes the connection to the satellite to obtain an encoded signal. But it is taken into account the customer's account status. If there is a case of late payment or absence of a positive account balance, the system generates a command, which is a call for blocking signal transmission. A user receives an alert in the form of an error on the TV screen.

The main reasons leading to the occurrence of the warning signs are:

• the failure of the monthly payment, which led to the blocking of the broadcast;
• funds have been transferred but not yet acted on the bill. Making a transaction requires a certain time, so you just need to wait before it is turned on automatically;
• translation was carried out on the overall personal account, but did not happen diversity of specific services;
• during the payment was not correct for the number of the contract or mistakes were made when specifying the details of the operator, which led to the transfer of money at the expense of the other party.

Error appearance is connected with the insufficient amount of money in the balance

Most often the cause of failure is the lack of funds in the user's personal account. Before the solution to the problem the first thing you want to run diagnostics to identify the source of the problem. To do this, check the balance. This is done through a private office, by calling the hot line or through the menu of the receiver.

To check the balance through the official website go to your personal account, select the menu item "Check subscriptions "to have the equipment identification number, and to view the connected channel packages with account status.

It is further possible to carry out a check using the menu of the receiver. The technology is the same action, but depending on the specific model change button:

In identifying the problems with insufficient funds is necessary to replenish the balance in any convenient way.

How to pay

For your convenience, the operator offers a variety of methods of payment:

• by means of a credit card;
• through a system of electronic money;
• from the account of mobile;
• the use of scratch cards "Tricolor";
• by terminals;
• cash through phone shops, a post office or bank.

The fastest way to recharge the balance of the account is to use the official portal. On the initial screen, there is a reference to perform instant payment. After clicking on it, the subscriber may choose one of the available methods. Then simply press the "Pay" button. Complete the process, you can use the computer system prompts.

TONOTICE! (Click to see)

One of the advantages of using the method of payment through the website is almost instantaneous transfer of funds. Other methods may result in a delay for a period of 1 to 3 days.

Checking the validity of subscription

If there is no automatic renewal of broadcast, it is useful to check if the subscription has expired. This can be done through personal study. For this need to log using the user name and password. The first acts of the contract number or ID of the receiver. The password is generated by the system when you first enter. The operator offers several ways of receiving it: it may be a text message or an e-mail.

Error 11 "Tricolor TV" appears, even though all paid

Sometimes there are situations where even after the receipt of funds on personal account problems remain. In this case, the first step is to wait for some time required for transfer of money. If this does not work, the problem is a little more radical.

receiver reboots after receiving the money

The most common error 11 "Tricolor TV" is observed on the first day after the payment. Fix this problem can be independently rebooted by the base receiver, do the following manipulations:

• disconnected from the source of electrical network, and a television receiver;
• wait at least 3 minutes to reset the session;
• play equipment;
• move to a channel that has been blocked;
• expected to start broadcasting.

Most often rebooting the base is enough, but if the error does not go away, the problem may be in software.

Instructions for eliminating errors caused by incorrect operation of the software

If you have problems with the software required to make a reset to factory settings, because the cause of a problem can be a incorrect update.

TONOTICE! (Click to see)

• Enter the main menu of the receiver;
• select "Device" (perhaps a similar name depending on the receiver model);
• the transition to the "Data Reset" or "Reset to factory";
• entering a PIN code, which by default is a sequence of four zeros;
• confirm the action by pressing the "OK" button;
• waiting for restart of equipment;
• Setting the time, date, broadcasting region, the channel list.

IMPORTANT! (Click to see)

What to do if you have two receivers

There are situations when the client's apartment is set more than one receiver. Second, in this case acts as a server handing out the data. The question arises - what to do if an error apparent on the second receiver 11 even if there is payment.

The most common cause are the problems with activation codes, which are necessary equipment for decoding the signal. Correction will be key update is on the receiver, which gives an error. This can be done on such a scheme:

• pass the Personal Cabinet;
• select "Request activation commands" on the home page;
• go to an encoded signal;
• leave the equipment enabled for a period of 3 to 8 hours.

The specified time is required for the provision of satellite capabilities to fly over the subscriber's location to send to the receiver updated information.

Getting advice on technical support

If from all the manipulations have not led to the desired result and the error persists, then the only way to solve it becomes an appeal to support. Skilled craftsmen will be able to conduct competent to diagnose and determine the cause of the failure. Contacting is carried out in various ways:

• absolutely free call to phone number 800 500 23 January;
• call via Skype in real time;
• Seen help section, which is located on the home page;
• the abandonment of the application technical support;
• use of popular instant messengers;
• message in the official operator group on the social networks.

To save the broadcast of satellite channels you must timely replenishment account. Again to see what to do in case of error 11 "Tricolor", can be in the video below.

about the author

Evgenii Tarasevich

Any technique, like a car, needs careful study and comparison before buying. Always I try to give your readers a full picture of a choice.